Hotel New Otani Osaka offers rooms with views of Osaka Castle or the city skyline. Amenities include free Wi-Fi, flat-screen TVs, minibars, and bidets. The Gold Key Service provides private concierge access for Deluxe and Suite guests, including complimentary drinks at the Sky Lounge. Family Studio Deluxe rooms feature tatami mats and shoji screens, with wheelchair-accessible layouts.
Dining Options
The hotel features 10 restaurants, including French cuisine at SAKURA, Edo-style sushi at KENZAN, and premium Japanese BBQ at Jojoen Yugentei. SATSUKI LOUNGE serves tea and cocktails, while the Sky Lounge offers panoramic views of Osaka Castle. Breakfast includes a buffet with over 100 Japanese, Western, and Chinese dishes. Room service is available 24/7.
Leisure & Views
The Sky Lounge on the top floor provides sweeping views of Osaka Castle and the city skyline. Guests can enjoy a complimentary drink during evening hours. The hotel's patisserie, SATSUKI, offers handmade pastries and cakes. No spa or pool is mentioned, but the dining and lounge spaces serve as social hubs.
Location & Transport
The hotel is 350 meters from Osakajokoen Station and 400 meters from Osaka Business Park. JR Osaka Station is a 10-minute train ride away, while Kansai International Airport is 75 minutes by train. Taxis to Umeda cost around JPY 2,600. A 24-hour parking lot is available for JPY 1,200 per night.
Services & Events
The hotel offers meeting rooms and event spaces, including ballrooms. The Gold Key Service includes express laundry and shoe-shine services. Complimentary amenities for families include child-sized yukata robes and slippers. Eco-friendly room cleaning is available upon request. Private dining experiences feature Kobe beef and seasonal wagyu dishes.
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From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
My stay at the hotel was fantastic! The rooms were spacious, clean, and had a pleasant fragrance in the air. The staff was very kind and helpful, making my experience even better. The location was quiet and relaxing, with easy access to the train station and nearby amenities. The dining options were varied, but a bit pricey. Overall, a great choice for a comfortable stay.
Rooms
9.0
The rooms were nice, clean, and with a pleasant fragrance in the air. They were very spacious with ample room for storing clothing and included all necessary amenities for a cozy stay.
Service
9.0
The staff at the hotel were very kind and helpful, making sure all my needs were met. Their friendliness added a special touch to my stay.
Location
8.0
The hotel's location was quiet and relaxing, providing a peaceful environment near Osakajukoen and within reach of essential facilities like restaurants and convenience stores. It was ideal for a serene stay.
Dining
7.0
The dining options at the hotel were well-appointed with a variety of Western and Asian choices, but on the pricey side. For more budget-friendly meals, the nearby mall was a convenient alternative.
Facilities
8.0
The hotel offered a range of leisure facilities, ensuring there were activities to enjoy during my stay.
comfortable rooms
expensive dining
Leslie
United States,
November
2023
8.4/10
The hotel rooms are comparably bigger, comfortable, and luxurious with a good view over Osaka Castle and the park. The area is clean, accessible to the station, and surrounded by good restaurants. Having the rooms next to each other was much appreciated.
Rooms
9.0
The rooms were comfortable and luxurious, offering a great view over Osaka Castle and the park. They were also very clean, and being next to each other was convenient.
Service
8.0
The service was professional, efficient, and the staff were really helpful, going a bit over the top to ensure a pleasant stay. They were kind, helpful, and took good care of me.
Location
9.0
The location was fantastic, just across the road from Osaka Castle and a few steps away from lots of food options. It was quiet and rather relaxing compared to being in a busy location, offering easy access to all transport options and historic sights.
Dining
7.0
The dining options were very well appointed with both western and Asian options and a large dining room. However, the flexibility for early morning travelers was lacking, and some found it overpriced.
Facilities
9.0
The hotel facilities were top-notch, offering services like room service, dry cleaning, housekeeping, laundry, and welcome drinks.
Tony
United Kingdom,
November
2023
8.2/10
The hotel is located right next to Osaka Castle, providing a view that is truly breathtaking. While the room had a hint of cigarette smell from the floor, it had a charm reminiscent of old hotel rooms. The service was exceptional, with incredibly helpful and polite staff waiting for us upon our return from touring. The location by the old Castle was perfect for our short stay in Osaka. However, the dining experience, with both Japanese and Western fare, could be improved. Overall, it was a great stay with a few minor drawbacks.
Rooms
8.0
The room had a charming old hotel feel with a view of Osaka Castle, but there was a noticeable cigarette smell on the floor.
Service
9.0
The staff was extremely nice and helpful, providing top-notch service including room service, dry cleaning, housekeeping, laundry, and a welcome drink.
Location
9.0
The hotel's location right next to Osaka Castle made it ideal for our short stay in Osaka.
Dining
7.0
The dining options, offering both Japanese and Western fare, were satisfactory but could be enhanced for a better experience.
Facilities
8.0
The hotel offers a nice range of leisure facilities, but some improvements could be made for a more enjoyable experience.
Bryan
United States,
October
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms, although spacious by Japan standards and offering views of Osaka Castle, had a noticeable stale and old smell. The service was decent but could have been more attentive. The location, right next to Osaka Castle and in a business district, was convenient, but the dining options were a bit pricey for what they offered.
Rooms
7.0
The rooms were huge by Japan standards and offered views of Osaka Castle, but unfortunately, they were smelling of stale and old.
Service
7.0
The staff were polite and kind as expected in Japan, but the service could have been more attentive to guest needs.
Location
8.0
The hotel's location next to Osaka Castle in a business district was convenient and offered beautiful views, but could be more lively in terms of dining options nearby.
Dining
7.0
The dining experience was good with a mix of Asian and Western cuisine, but the prices were on the higher side for what they offered.
Facilities
7.0
The facilities were decent but nothing out of the ordinary.
Bernard
United Kingdom,
September
2023
7.8/10
The hotel offers decent rooms with a bathtub and a view of the Castle, but the lingering smell of cigarettes and cigars was a downside. The friendly and helpful service near the castle was a great plus, although the aging decor was evident. The location is ideal for exploring the city and enjoying a nice view of Osaka Castle, but it may not be the best choice for non-smokers. The dining options are limited but well-appointed. Overall, a satisfactory stay with some room for improvement.
Rooms
7.0
The rooms were decent with a bath tub and a view of the Castle.
Service
8.0
The service was very friendly and helpful.
Location
9.0
The location was perfect, just a few minutes away from the subway station and with a good view of Osaka Castle.
Dining
7.0
The dining options were limited but well-appointed.
Facilities
8.0
The hotel offers various facilities for a comfortable stay.
Geoffrey
United Kingdom,
July
2023
8.8/10
I had a wonderful stay at this hotel. The room was spacious and well-equipped, perfect for enjoying a cup of coffee while watching the sunrise. The service was exceptional, with all staff being helpful and friendly. The location was ideal, with easy access to greenery and the beautiful Osaka Castle. The dining experience was excellent, offering both Japanese and American breakfast options. Overall, a great value for money choice.
Rooms
9.0
The room was huge with ample space for 3 beds, more than a typical Japanese 4-5 star hotel.
Service
9.0
The staff were exceptionally friendly and helpful, even though the interactions were primarily in Japanese.
Location
9.0
The hotel is conveniently located near Osaka Castle and a JR station, making it easy to explore the area. The short 5-minute walk to the castle and train station was hassle-free, even with luggage.
Dining
8.0
The dining options were good overall, although there were minor issues with the service timing. However, the variety and quality of the food made up for it.
Facilities
9.0
The hotel offered great facilities and amenities, ensuring a comfortable and convenient stay.
William
United States,
May
2023
7.8/10
My stay at the hotel was truly enjoyable. The room was spacious, beautifully decorated, and had everything we needed for a comfortable stay. The service was faultless, and the staff were professional and efficient. The location was ideal for short train journeys to nearby attractions, although it was a bit far from the city center. The dining experience offered a good selection of Japanese and Western food, but some aspects were not up to par. Overall, a great experience with a few minor downsides.
Rooms
9.0
The room was comparably bigger, comfortable, and luxurious. It had a sofa with two chairs and a table to sit and enjoy some tea with the beautiful view. The bathroom had two basins, making it really spacious.
Service
8.0
The service was professional and efficient. They even spoke various languages to enhance our holiday experience.
Location
7.0
The hotel's location was convenient for visiting nearby attractions like Osaka Castle and the Osaka Business Park area. While it is close to the subway, it is a bit far from the central shopping areas.
Dining
7.0
The dining experience offered an excellent mix of Japanese and Western food with many choices. However, there were some service issues and limitations in the dining options.
Facilities
8.0
The hotel had a good range of facilities, including room service, dry cleaning, housekeeping, and laundry services. However, there were some gaps in the dining service that could be improved.
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